Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be unused, in the same condition as received, in its original packaging with all accessories and documentation, together with proof of purchase. 

To start a return, you can contact us at support@cesttout.ca. 

If your return is accepted, we will provide instructions on how and where to send your package. Please note: Customers are responsible for all return shipping costs unless the item arrived damaged or defective. If we provide a return shipping label, the cost of return shipping will be deducted from your final refund. Items sent back to us without first requesting a return will not be accepted.

Damages and issues: Please inspect your order on delivery and contact us within 48 hours if an item is damaged, defective or not what you ordered, so we can resolve it quickly. 

Many of our products (such as electronics, hardware, and tech accessories) are covered by standard manufacturer warranties. If an item becomes defective outside of our 30-day return window, please contact us and we will gladly assist you in reaching out to the manufacturer for a warranty claim.

Certain types of items cannot be returned. This includes personal care goods (such as opened PPE or hygiene products), opened software, and custom-ordered items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on Final Sale items, clearance merchandise, or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that original shipping fees are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@cesttout.ca.